While customer-centric innovations can drive the industry the fastest and the farthest. Our research included a survey and face-to-face interviews with payments executives from across the world. It shows that for banks to succeed, they will need to continue to align their innovation capabilities with the evolving demands of their customers.
The Report also shows that banks are well-positioned to innovate in many areas. To explore which areas matter most for bankers, download the report in English or Japanese.
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